We respect that your time is valuable and we appreciate that you understand our time is also and as such, our Policies are applied with consideration and without discrimination both to you as patients and to us as practitioners
Booking an appointment is confirmation and acknowledgement of our Policies
If you have any questions or concerns regarding any of the Policies, please do not hesitate to contact us
Thank you for your understanding
Appointment Confirmation Policy
Email – confirmation of appointment booking is sent out at time of making the booking
Email – appointment booking reminder is sent out the morning the day prior to your booked appointment time
SMS – appointment reminder is sent the day prior to your appointment confirming time of appointment
Appointment Cancellation Policy
You may cancel your appointment without charge by notifying the clinic before 4pm on the day prior to your booked appointment so that we can then offer your appointment time to another patient
Cancellations on the day of your booked appointment will be charged the ‘No Show Policy’ fee which is 100% of the booked appointment
Late Arrivals Policy
If you arrive late for your appointment, your treatment time may have to be shortened to accommodate those patients whose appointments follow yours
Regardless of the length of the treatment time actually given, you are responsible for the full fee of the booked appointment time allocated as this time was reserved for you
No Show Policy
If you do not notify us or you do not show up for your booked appointment, a missed appointment fee is charged – this fee is 100% of the booked appointment
Future booked appointments where you do not show up or notify us, may result in pre-payments for any further appointments
This is non-negotiable and is applied without discrimination
Payment of Invoices Policy
Full payment of your invoice is payable at the time of consultation and treatment
If you are a WorkSafe Victoria patient you are only required to pay the out-of-pocket portion
If an invoice remains unpaid for seven (7) days, a letter is sent requesting immediate payment and if such payment is not received, the invoice maybe forwarded onto a collection agency
Pre-payment for any future consultations and treatments may be requested when booking appointment(s)
Waiting List Policy
If a patient chooses to be placed on the waiting list for a particular day and/or time, you will receive a SMS advising of last minute availability
Upon receiving this SMS, you have 2hrs in which to respond ‘yes’ or ‘no’
If no SMS response is received within the 2hrs, then the next patient on the waiting list is informed of last minute availability
This is applied without discrimination