COVIDSafe Business

Easing of restrictions from 11:59pm on Thursday 21 October 2021, what does this mean for Lotus Natural Health & Wellness

Effective Monday 25 October 2021, Lotus Natural Health & Wellness will be re-opening for routine care

As we are a COVIDSafe business, certain protocols and requirements have had to be implemented so that we can continue to offer treatments and advice.

Current clinical processes required us to have a COVIDSafe Business Plan.  This has been amended to reflect the changes coming into effect from Thursday 21 October 2021.

As always, practitioner and patient safety is foremost in all that Lotus Natural Health & Wellness stands for and as such, the current Public Health guidelines will be implemented effective Monday 25 October 2021.  As always, if policies or requirements are amended, so to does our COVIDSafe Business Plan need be updated.

The below mentioned policies are about trust and respect to all persons that come inside the clinic premises and at no time is it my intent to discriminate but non compliance with the current Public Health guidelines can result in enforcement of the current guidelines, fines being issued or being shut down.

PATIENTS – currently only fully vaccinated patients will be treated.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

VACCINATION STATUS – upon your first appointment from Monday 25 October 2021, you will be required to show evidence of your vaccination status.  You are only required to show this to me once.  I do not require a copy of your vaccination status.  I will be updating your file to reflect that I have seen the certificate.  If you have been provided with a medical exemption, bring this document in to your appointment with you so that I can sight it and reflect same on your patient file.    This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

FACE MASKS – are required to be worn by both the practitioner and patient AT ALL TIMES whilst inside the clinic premises.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

QR SIGN IN – as the reception is my workstation, patients are asked to stand in the seated area and refrain from standing behind the desk and as such the QR code poster will be positioned near the front door.  The QR code poster will remain on the rear entry door as well as on the treatment room door.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

HAND SANITISER – a touchless hand sanitiser station is located near the reception desk for you to use upon entry and exit from the clinic premises.  Additional hand sanitiser pumps are located in the treatment room and the bathroom.  It is a requirement that you sanitiser your hands upon initial entry into the clinic premises.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

PRE-TREATMENT HEALTH & TRAVEL SCREENING – as of Monday 25 October 2021, the pre-treatment screening form has been updated.  This form is required to be completed and submitted by 4:30pm the day prior to the patient’s booked appointment.  Refusal to complete the form or if the form is not returned by 4:30pm, your appointment will be cancelled and the next patient on the waiting list will be notified.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

APPOINTMENTS – as of Monday 25 October 2021, appointments are on a booking only basis either through phoning the clinic direct or the online booking system.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

CLEANING OF THE TREATMENT ROOM, BATHROOM & RECEPTION AREA – in line with the Victorian Government’s requirements, after each appointment ends, 30mins is allocated to clean with viroclean solution, wipe dry and sanitise all surfaces that have been in contact with the previous patient.  Surfaces regularly cleaned are:  treatment table, patient chair, treatment room light switch, treatment room door handles, main bathroom amenitites, reception counter, entry (front and rear) door handles.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

TREATMENT ROOM VENTILATION – a requirement for all indoor services is that fresh air is to flow freely throughout the clinic premises.  As the treatment room does not have a window, an air purifier is required to be used to filter the air.  When the clinic premises is being utilised at the same time as patients attending for their booked appointments, the treatment room door is to be closed.  When Lotus Natural Health & Wellness is the only business utilising the clinic premises at the time of the booked appointment, the treatment room door is required to be open to assist with ventilation.  The rear entry door is to be opened after each booked appointment to allow fresh air to flow freely throughout the clinic premises.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

SOCIAL DISTANCING – all persons attending the clinic premises are required to adhere to the 1.5m social distancing requirements.  This will be reviewed regularly and will reflect the current Public Health guidelines as at that date.

APPOINTMENT CANCELLATIONS OR APPOINTMENT NO SHOWS – all cancellations on the day of the patient’s booked appointment or if a patient fails to attend for their booked appointment, the patient will receive an invoice for 100% of the booked appointment fee.  As health and travel screening is to be conducted, cancellations or no shows on the day of the booked appointment give insufficient time to contact other patients who are on the waiting list.  This policy is applied without discrimination.

I understand that lockdowns are/can be extremely hard on individuals but for Lotus Natural Health & Wellness to reopen and stay open so that you can attend for your consultations and treatments, all the abovementioned policies are required to be followed and adhered to.  Failure to comply can have serious implications for Lotus Natural Health & Wellness to be open from being enforced to comply to the current Public Health guidelines, being issued with a significant fine or being closed down until the clinic has been assessed as having become compliant.

If you have any queries or concerns with regard to the above policies, please do not hesitate to discuss these with me.